Shipping policy

Shipping Policy | nailtour

Overview

This Shipping Policy governs the delivery terms for all orders placed on the nailtour website and store. By placing an order with us, you acknowledge and agree to the shipping, delivery, and liability terms outlined below. All services are provided by nailtour, powered by Shopify.

Order Processing

All orders are subject to verification and processing before shipment. We reserve the right to accept or reject any order at our sole discretion. Order processing begins once your payment has been successfully received and confirmed.
Standard order processing time is 1–3 business days (excluding weekends and public holidays). Processing times may be extended during sales, holiday seasons, or due to inventory updates.

Shipping Fees & Taxes

Shipping fees, handling charges, customs duties, and import taxes are not included in the product displayed prices, unless otherwise specified in promotional activities.
Applicable fees will be calculated and displayed at checkout. Any promotional shipping offers are subject to separate promotion terms, which shall prevail in case of conflicts with this policy. Customers are solely responsible for all local import duties, taxes, and customs clearance fees imposed by their destination country or region.

Delivery Timeframes

All delivery dates and shipping times are estimated only and not guaranteed. Standard domestic and international shipping typically takes 5–15 business days after processing.
Delays may occur due to carrier logistics issues, customs inspection, weather conditions, public holidays, or other circumstances beyond our control. nailtour shall not be held liable for any shipping delays.

Shipping Risk & Ownership Transfer

Once your package is dispatched and handed over to the shipping carrier, the ownership and risk of loss or damage of the products are fully transferred to you, the customer.
We are not responsible for lost, stolen, or damaged packages after successful carrier handover, nor for delays caused by third-party logistics providers or customs authorities.

Incorrect Shipping Information

Customers are solely responsible for providing accurate, complete, and up-to-date shipping addresses, contact information, and delivery details. nailtour is not liable for undelivered packages, lost items, or return shipments caused by incorrect or incomplete customer information.
Failed delivery due to customer address errors may result in additional return or reshipping fees borne by the customer.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon receipt. If you receive damaged, defective, incorrect, or missing items, contact our customer service promptly at julienmarvinhch@outlook.com for problem assessment and solutions.
All damage and wrong item claims must be submitted in a timely manner to be eligible for verification and after-sales support.

Order Modification & Cancellation

Once an order has been processed or shipped, modifications, address changes, and cancellation requests may not be accepted. We recommend carefully reviewing all order information before submission. If we cancel or reject your order for any reason, we will notify you via your registered email or phone number.

Prohibited Shipping & Restrictions

We reserve the right to restrict shipping services to specific countries, regions, or jurisdictions at our sole discretion. We do not ship hazardous materials, flammable liquids, or gases in compliance with our return and product policies.

EU Shipping Terms

For orders delivered to the European Union, customers retain statutory 14-day cooling-off rights in accordance with local laws, in addition to the standard shipping and after-sales terms stated above.

Policy Updates

nailtour reserves the right to update or revise this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting on our official website. Your continued use of our shipping services constitutes acceptance of the latest policy terms.

Contact Us

For any shipping-related questions, issues, or support, please contact our customer service team at: julienmarvinhch@outlook.com